Privacy Policy | Your Data Protection Rights
At AZ Minerals (“we,” “our,” or “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://azminerals.co.uk, make a purchase, contact us, or use our services.
By using our website, you agree to the practices outlined in this Privacy Policy.
Information We Collect
We collect essential information to process your orders, improve your shopping experience, and provide secure, personalized services.
Personal Information You Provide
When you interact with AZ Minerals, we may collect personal information you provide directly, including your full name, email address, phone number, billing address, shipping address, and any information submitted through our contact forms or customer enquiries.
Automatically Collected Information
Certain information may be collected automatically when you use our website. This may include your IP address, browser type, device information, operating system, referral source, pages visited, time spent on pages, and browsing behaviour.
Payment Information
When placing an order, payment information is processed securely through trusted third-party payment providers such as Stripe, PayPal, card payment processors, Apple Pay, or Google Pay. AZ Minerals does not directly store complete payment card details on its own servers.
How We Use Your Information
We use collected details to fulfill purchases, personalize your experience, communicate important updates, and maintain the safety and reliability of our services.
Order Processing
We use your information to process purchases, confirm orders, manage payments, deliver products, provide order updates, and fulfill customer service related to your purchases.
Customer Support
Your information may be used to respond to enquiries, assist with product questions, resolve issues, and provide customer service support through our contact channels.
Website Improvement
We use usage data and analytics insights to monitor website performance, improve usability, optimise functionality, and better understand visitor behaviour.
Marketing Communications
If you choose to subscribe to updates or promotional communications in the future, we may use your contact details to send relevant offers, product updates, or brand announcements.
Cookies and Tracking Technologies
AZ Minerals uses cookies and similar technologies to improve your browsing experience, understand website usage, and support advertising performance.
Essential Cookies
These cookies are necessary for core website functionality, including secure browsing, shopping cart features, checkout processes, and general site performance.
Performance Cookies
Performance cookies help us understand how visitors interact with our website through tools such as Google Analytics, allowing us to improve content, usability, and website functionality.
Marketing Cookies
We may use advertising and remarketing technologies such as Meta Pixel and Google Ads tracking to help deliver relevant advertising and measure campaign effectiveness.
Payment Security
Protecting payment information is important to us. Payments made through our website are processed using secure third-party payment systems designed to protect transaction data.
Sharing Your Information
We only share personal information when necessary for legitimate business operations, customer service, legal compliance, or service delivery.
Service Providers
Your information may be shared with trusted third-party providers that help us operate our business, including payment processors, website hosting providers, analytics platforms, advertising services, customer communication tools, and shipping or delivery partners.
Legal Compliance
We may disclose personal information if required to comply with applicable laws, legal obligations, court orders, government requests, fraud prevention measures, or to protect our business rights and customer safety.
Business Transfers
If AZ Minerals undergoes a business restructuring, merger, acquisition, sale, or ownership transition, customer information may be transferred as part of that business process where legally permitted.
Data Protection Commitment
AZ Minerals does not sell your personal information to third parties.
International Data Transfers
As AZ Minerals serves customers primarily in the United Kingdom and may expand into European markets, some service providers we use may process or store personal information outside your country of residence.
Where international transfers occur, we take reasonable steps to ensure personal information receives appropriate protection in accordance with applicable privacy laws.
Data Security
We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, misuse, disclosure, alteration, or loss.
However, no internet transmission method or electronic storage system can be guaranteed to be completely secure. While we work to protect your information, absolute security cannot be guaranteed.
Your Privacy Rights
Depending on your location and applicable law, you may have certain privacy rights regarding your personal information:
Access & Correction
You may request access to the personal information we hold about you and request corrections if any information is inaccurate or incomplete.
Data Deletion Requests
You may request deletion of your personal information where legally applicable, subject to obligations requiring us to retain certain records.
Marketing Preferences
If you receive marketing communications from us, you may unsubscribe or opt out at any time by following the instructions included in those communications or contacting us directly.
Cookie Controls
Most web browsers allow you to control cookie settings, block certain cookies, or delete stored cookies. You may also manage cookie preferences through applicable website consent tools.
Third-Party Links
Our website may contain links to external websites or third-party services. Once you leave the AZ Minerals website, we are not responsible for the privacy practices, content, or policies of those external sites.
We encourage users to review the privacy policies of any third-party websites they visit.
Children’s Privacy
AZ Minerals does not knowingly collect personal information from children under the age of 13. If we become aware that personal information from a child has been collected without appropriate consent, we will take reasonable steps to remove that information.
Policy Updates
We may update this Privacy Policy from time to time to reflect legal changes, operational updates, service improvements, or business developments.
Any updates will be published on this page with the revised effective date where applicable.