Refund Policy | Payment Terms & Customer Refund Guide
At AZ Minerals, we aim to handle refund requests fairly, transparently, and in a way that protects both our customers and our business. This Refund Policy explains when refunds may be approved, how they are processed, and the conditions that apply to refund requests made through our website.
Please read this policy carefully before submitting a refund request.
When Refunds May Be Approved
Refunds may be considered in circumstances where a valid refund request meets the conditions outlined in this policy. This may include approved order cancellations, confirmed delivery issues, verified order errors, or other situations where a refund is reasonably justified following review.
Refund approval is not automatic and remains subject to assessment based on the details of the request.
Refund Review Process
Each refund request is reviewed individually to ensure fair handling and accurate assessment. Depending on the nature of the request, we may ask for supporting information such as order details, proof of payment, delivery information, photographs, or relevant communication records.
Providing clear and accurate information helps us review refund requests more efficiently. AZ Minerals reserves the right to decline refund requests that do not meet the applicable requirements of this policy.
Refund Processing Time
Once a refund request has been reviewed and approved, refunds may take up to 30 business days to be processed and completed.
Processing times may vary depending on the original payment provider, banking systems, payment verification procedures, or external financial processing timelines beyond our direct control.
Refund Payment Method
Approved refunds will be returned to the original payment method used during the transaction wherever reasonably possible. This may include payment methods such as debit cards, credit cards, PayPal, Apple Pay, Google Pay, Stripe-supported payment methods, or other approved checkout payment providers.
For security and payment compliance reasons, AZ Minerals does not normally issue refunds through alternative payment methods unless required under exceptional circumstances.
Partial Refunds
In certain situations, a full refund may not be the most appropriate resolution. Where reasonably justified, AZ Minerals may approve a partial refund depending on the circumstances of the order, issue severity, product value, or agreed customer resolution.
Partial refunds may be considered where only part of an order is affected or where a proportionate refund is deemed appropriate following review.
Non-Refundable Situations
Refund requests may not be approved in situations where eligibility requirements are not met or where the request falls outside acceptable refund conditions.
This may include, but is not limited to:
Each request is assessed fairly based on the information available.
Shipping Charges and Refund Handling
Shipping charges are generally non-refundable once an order has been successfully processed and dispatched for delivery.
However, if an order is cancelled before dispatch, cannot be fulfilled by AZ Minerals, or a refund is approved due to an issue caused by our side, applicable shipping charges may be included in the refund where appropriate.
Chargeback and Payment Disputes
We encourage customers to contact AZ Minerals directly before raising a payment dispute, chargeback, or claim through PayPal, card issuers, banks, or other payment providers.
Many issues can be resolved more efficiently through direct communication, allowing us to review concerns and provide an appropriate resolution without unnecessary payment disputes.
Fraudulent or abusive chargeback activity may be reviewed and responded to accordingly.