Shipping Policy | Delivery Terms & Shipping Information
At AZ Minerals, we aim to provide a clear, reliable, and transparent shipping experience for every customer. This Shipping Policy explains how orders are processed, dispatched, delivered, and handled in relation to shipping services provided through our website. Please review this policy before placing an order.
Order Processing
Orders placed through AZ Minerals are typically processed within 1 business day after successful payment confirmation. Orders placed on weekends, public holidays, or during high-demand periods may require additional processing time.
While we aim to process orders promptly, occasional delays may occur due to operational circumstances beyond our immediate control.
Delivery Timeframes
From dispatch to doorstep, delivery timing depends on your location, courier operations, and occasional external delays beyond our control.
United Kingdom Deliveries
For orders delivered within the United Kingdom, estimated delivery time is typically 2 to 5 business days after dispatch.
Delivery estimates are provided as guidance only and should not be treated as guaranteed delivery commitments.
European Deliveries
AZ Minerals also offers shipping to selected European destinations. Estimated delivery time for European orders is typically up to 10 business days, depending on destination, courier handling, customs processing, and local delivery conditions. International delivery timelines may vary based on circumstances outside our direct control.
Shipping Charges
Shipping charges are calculated based on the delivery destination, selected shipping method, and applicable order conditions.
AZ Minerals may offer promotional shipping arrangements, including free delivery thresholds where applicable. Any available shipping charges or promotional shipping terms will be clearly displayed during checkout.
Courier Partners and Tracking
We work with trusted delivery partners, including Evri and other approved courier providers, to fulfil customer orders efficiently.
Where tracking is available, customers will receive shipping tracking details to monitor delivery progress after dispatch. Tracking availability may vary depending on destination or shipping method.
Delivery Delays
While AZ Minerals works to dispatch orders efficiently, delivery timelines may occasionally be affected by courier delays, weather disruptions, customs processing, public holidays, operational backlogs, or other circumstances beyond our reasonable control.
We are not responsible for courier-related delays once an order has been successfully dispatched, but we will make reasonable efforts to assist where appropriate.
Shipping Address Responsibility
Customers are responsible for providing complete and accurate shipping information when placing an order.
If our team contacts a customer to verify shipping details and the customer confirms the provided address as correct, AZ Minerals cannot accept responsibility for failed deliveries, lost parcels, refund claims, or replacement requests resulting from incorrect address information confirmed by the customer.
If a customer notices an address error after placing an order, they should contact us immediately. Address corrections may only be possible before dispatch.
Lost or Missing Parcels
If a parcel appears lost or missing during transit, customers should contact AZ Minerals as soon as reasonably possible.
Lost parcel cases will be reviewed individually, and we may work with the courier partner to investigate the delivery status before determining an appropriate resolution.
Resolution outcomes may vary depending on investigation findings and courier confirmation.
Customs Duties and International Charges
For international deliveries, including European shipments where applicable, customers are responsible for any customs duties, import taxes, clearance fees, or additional charges imposed by local authorities.
These charges are outside the control of AZ Minerals and are the responsibility of the recipient.